The following customer-facing updates are part of the 8/2020 release. Please note, you may need to clear your web browser’s cache to see select user interface updates.
EASE Case Data Export
Using quick filters, customers can now export case lists for reporting purposes. All behind-the-scenes data will export into a CSV file that is emailed to the customers. Standard data points, based on screening best practices, include turnaround time, case initiation date/time and processing time for each stage of a case. Optional data includes individual product/instance counts (education, employment, criminal records) and adverse action information.
Education and Employment Auto-Submission
Education and employment instances that go through case opening are automatically submitted for work to begin if they fall within client specifications. This automation should speed up turnaround of instances.
Case Duplicate Order Notice
Cases submitted with the same last name, client location, client package, and social security number as a recent case will be held until a client can verify it should be processed. The customer will receive a message and confirm whether the case should be processed or deleted. If there is no response from the client, we will automatically open the case.
Compliance Updates
Legal language has been added for various order, login and password reset submissions.
CS SafeGuard Processing All OIG, GSA and OFAC Searches
All OIG, GSA and OFAC Searches will be processed in real-time with the CS SafeGuard database/Logic. This allows us to process searches faster with automation.
Paperless Quality Control Checks and Various Bug Fixes
Internal system has been optimized with a paperless quality control check system for public records searches. Eliminates paper process and maintains validation records digitally.